Updated December 2014
Find Marketing Pty Ltd ABN 19 123 897 030 (“Find”), is a wholly owned Australian Company and is responsible for the Find online directories, Find Booklets®, online products, as well as a range of advertising, media, content, location and other business services.
Your privacy is important to us. At Find we abide by the National Privacy Principles established under the Privacy Amendment (Private Sector) Act, 2001 which sets our a number of principals concerning the protection of your personal information. This statement outlines how we collect, use, disclose, keep secure and grant access to personal information. For more information, a summary of the National Privacy Principles are available from the Office of the Federal Privacy Commissioner, or their web site www.privacy.gov.au. Find’s is committed to providing you with the highest levels of customer service.
At Find we take your privacy very seriously. Find does not sell or rent your contact information to other marketers.
Set out below is information that Find is required to communicate to our customers. We recommend that you keep this information for future reference. This information does not restrict Find,s rights under the Privacy Act in any way.
What is Personal or Sensitive Information?
Examples of Personal and Sensitive Information
When will Personal Information be collected?
Why is Personal Information collected?
Failure to provide Personal Information
Document Storage and Security and Policy Practices
Access to Personal Information
Accuracy and Correction Policies and Procedures
Third Party Personal Information
Links to other Websites
What if you have a complaint?
How to contact us
As a marketing organisation, we are subject to certain legislative and regulatory requirements, which necessitate us obtaining and holding detailed personal and sensitive information about you. Personal information, whilst a broad term is simply defined as any information relating to an individual which personally identifies you, that is held in a record by an organisation such as Find. Sensitive information is a form of personal information relating to health, ethnicity, racial origins, religious or political affiliations and memberships to certain organisations.
Personal information is collected by Find to enable us to provide you with the products and services you have requested and to assist us improve our products and services. If you choose not to provide personal information, we may not be able to provide you with the products and services you require, or a high level of service.
In order to provide you with up-to-date comprehensive marketing advice services is dependent on our obtaining personal and sensitive information about you, including but limited to:
The collection of information can occur via telephone, when you complete an application form for a product, during face-to-face interviews, in response to a request for additional information, through the completion of a reseller application, business listing application, through our websites, via email and ordinary mail or from third parties such as accountants, banking institutions and other allied businesses. Additionally, we may collect information from customer surveys or questionnaires and from time to time additional information and/or updated personal information may be collected through one or more of these methods. We will not collect any personal information about you except when you have knowingly provided that information to us or have authorised a third party to provide that information to us.
Our business is to understand and meet our customers’ needs over their lifetime for a wide range of services. To do this effectively, we need to collect certain personal information for the following purposes:
We may also use and disclose your personal information for the following additional purposes (but are not limited to):
We are required under the Rules of Professional Conduct to make certain information available for inspection by bodies. This may involve the disclosure of your personal information. We are also obliged pursuant to the Corporations Act to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investments Commission.
In the event that we propose to sell our business we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Any such disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them. In the event that a sale of our business is effected, we may transfer your personal information to the purchaser of the business. You will be advised of any such transfer.
Pursuant to the Corporations Act 2001 administered by the Australian Security and Investments Commission (ASIC) and also the Rules of Professional Conduct, we are required to collect sufficient information to ensure appropriate marketing strategies can be given in respect of recommendations made to our clients. Failure to provide the personal information requested, or providing us with incomplete or inaccurate information may expose you to inappropriate develop of marketing strategies made to you. If you do not provide the personal information we request our ability to provide the related products and services you have asked us to provide may be affected. If you elect not to provide us with personal information we may elect to terminate our relationship with you if we believe we are unable to provide you with an appropriate service.
We will not use or disclose personal information collected by us for any purpose other than:
Occasionally, you may need to provide personal information about other individuals to Find (eg about your business partner or family member). If so, we rely on you to inform those individuals that you are providing their personal information to Find and advise them that we can be contacted for further information.
If you do not wish to consent to your personal information being used for these purposes of additional purposes listed in the point above, you can write to Find Marketing Pty Ltd, Attn: Privacy Officer, PO BOX 2122 Ringwood North, VIC 3134. Please allow 2 weeks for your request to be actioned.
Your personal information is generally held in your client file. Information may also be held in a computer database. We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential. All paper files are stored in lockable cabinets which are locked out of hours. All record movements off premises are recorded in a central register. In the event you cease to be a client of this organisation, any personal information which we hold about you will be maintained in a secure off site storage facility for a period of 7 years in order to comply with legislative and personal requirements, following which time the information will be destroyed.
You may at any time, by contacting us by any of the methods detailed below, request access to your personal information and we will (subject to the following exceptions) provide you with access to that information, either by providing you with copies of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information held. We will, prior to providing access in accordance with this policy, require you to provide evidence of your identity. We will not provide you with access to personal information which would reveal any confidential formulae or the details of any in-house evaluative decision making process, but may instead provide you with the result of the formulae or process or an explanation of that result. We will not provide you with access to your personal information if;
In the event we refuse you access to your personal information, we will provide you with an explanation for that refusal
Find reserves the right to charge a fee for searching for, and providing access to, your information.
If you use a bulletin board or chat room on any website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Find is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Find will collect that information from your interaction and the information will become publicly available.
We will endeavour to ensure that, at all times, the personal information about you, which we hold is up to date and accurate. In the event that you become aware, or believe, that any personal information, which we hold, about you is inaccurate, incomplete or out-dated, you may contact us by any of the methods detailed below and provide to us evidence of the inaccuracy or incompleteness or is out-dated. We will, if we agree that the information requires correcting, take all reasonable steps to correct the information.
If we do not agree that your personal information requires correcting, we must, if you request, take reasonable steps to ensure that whenever your personal information is accessed or handled in the future, it is apparent that you are not satisfied as to the accuracy or completeness of that information.
We will endeavour to respond to any request for access within 14-30 days depending on the complexity of the information and/or the request. If your request is urgent please indicate this clearly.
If you supply us with information about another person, you agree to show them a copy of this statement and to tell the person that:
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you are not satisfied with our response to your complaint, you can telephone the Commonwealth Privacy Commissioner’s hotline on 1300 363 992.
If you want to:
Find Marketing Pty Ltd in Australia
ABN 19 123 897 030
Ringwood North, VIC 3134
Issue 2.01 09/14